IHeartDogs
IHeartDogs Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
IHeartDogs has a 3.5 star rating from 17 reviews, with 50% of users likely to recommend; overall sentiment is mostly neutral.
Positive Feedback
Customers praise cute, good-quality products and say issue resolution is satisfactory when reached by phone; several reviews note fast or helpful responses and willingness to reuse the site.
Negative Feedback / Risk Areas
- Frequent IHeartDogs customer complaints about missing or damaged items and shipment errors.
- Billing and subscription problems, including unauthorized charges and difficulty cancelling memberships or auto-ship donations.
- Poor online order management and limited phone access to customer service can delay refunds.
Key Takeaways for Future Customers
- Check IHeartDogs reviews and confirm order details to avoid duplicate purchases.
- Monitor charges closely and expect to request a refund if items are missing or damaged.
- Be prepared to call customer service for faster resolution of subscriptions or billing issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
IHeartDogs has a 3.5 star rating from 17 reviews, with 50% of users likely to recommend; overall sentiment is mostly neutral.
Positive Feedback
Customers praise cute, good-quality products and say issue resolution is satisfactory when reached by phone; several reviews note fast or helpful responses and willingness to reuse the site.
Negative Feedback / Risk Areas
- Frequent IHeartDogs customer complaints about missing or damaged items and shipment errors.
- Billing and subscription problems, including unauthorized charges and difficulty cancelling memberships or auto-ship donations.
- Poor online order management and limited phone access to customer service can delay refunds.
Key Takeaways for Future Customers
- Check IHeartDogs reviews and confirm order details to avoid duplicate purchases.
- Monitor charges closely and expect to request a refund if items are missing or damaged.
- Be prepared to call customer service for faster resolution of subscriptions or billing issues.
Media from reviews
Puyallup, Washington
Calorie count
I need the calories per scoop of your honey guard Allergy and Itch powder please! My dog is on a strict calorie count diet.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing item
I received my two ornaments, but I did not receive my dog treats. My ornaments have dogs and cats with their names on them and the breeds.
They are very nice, but I still have not received my dog treats, and I would like to know where they are because they cost $7.97. I don't know what else I can tell you, but they were not in the mailbox with the Christmas ornaments, so I would really like it if you would please send me the dog treats because, again, they were not in the mailbox with them.
Preferred solution: Deliver product or service ordered
User's recommendation: Maybe
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave not received all items for Christmas
Hi
I haven't received all of
Order 483**** that I placed on 12/4
I was expecting to have these for
Christmas!!
dorrab1@***.com
Dorothy Rabbitt
- Have never had any problems in the past
- Not receiving my entire order
Preferred solution: Deliver product or service ordered
Dayton, Ohio
Resolved: Package arrived order#480**** home for the holidays snow globe broken. Everything else was fine
Nothing resolved sent to just answer for a fee of $45 so mo one talked to me. I would like to have a replacement fir the Christmas present that arrived completely destroyed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Didn’t subscribe for this
Voice mail picked up. I would appreciate talking to a human so we can resolve this issue. I did not give permission to a subscription for this.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Iheart dog
Company fixed the issue and I have been provided with apology.
They got back to me right away. Answering my question.
Good company helping dogs. I will keep donating to them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerItem return
Wonderful. Instead of returning item to them for exchange, they will send me replacement size and said to donate item to animal shelter/rescue. This company is awesome!
Clayton, Georgia
Damaged items
Order #482****
When I received the first package both figurines were damaged. A replacement package was sent.
When I opened the boxes they were damaged as well. The Santa has come loose from the base. I do not want replacements.
Please issue a refund. If you would like these returned to you please send a shipping label to boniglen@***.com.
BTW, someone should have checked the replacements to make sure they were intact before sending the 2nd shipment.
Preferred solution: Full refund
User's recommendation: Unless I'm satisfied with the customer service I won't recommend your company to others.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sidney, Ohio
Resolved Quickly
Company resolved issue quickly and with good customer service. Satisfied with response. Will use thos company again because they help animals.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSite was WAY difficult to maneuver in. I ordered a coffee mug, it allowed for names of 3 dogs. I made a mistake and wanted to edit the name, but there wasn’t a way to do it.
I just put an answer to this I wasnt able to edit the coffee mug. I m just over this whole thing. I want to donate what credit I have
One of the things we got delivered was damaged
I ordered 2 snow globes, one with cats and 1 with dogs.The one with dogs is all fogged up.It never cleared up
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy dog won’t eat it would like a refund
My dog won't eat your product. Please, I would like a refund.
How do I return it? I have decided to use a topical product.
Hi Theresa! We're sorry to hear that our product didn't work out for your fur baby.
We’d be more than happy to assist you. However, for your security, we’re unable to access your contact information through public review sites such as this one (the photos you provided have been blurred).
If you haven’t already, please reach out to us directly through our contact page here: https://***/contact-us-faqs/ (you can also find this link on our site menu) and a member of our customer care team will respond promptly to help resolve the issue. We look forward to assisting you with this matter.
I'm tired of Iheart taking money from my account that's not authorized!
They keep taking unauthorized $ from each month! And I'm sick of it!
I can't afford it! I've already told them, but they do not care! Now I want this problem taken care of, and I want a full refund! They keep acting like I'm buying something each month that is $4.99/ea because that's the last thing I bought!
And I'm not!
Do not use my bank card again! My cell #704/308/4829, please call and clear up this matter ASAP!
- Help animals
Preferred solution: Full refund
User's recommendation: STOP!! LISTEN TO WHAT PEOPLE TELL YOU!
Broken item in order
The Dogs Sunflower Moon plexiglass stained glass was broken when I received it. There is no way to hang it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharges
I may have accidentally joined I Heart Dogs. I've been charged monthly $4.99 even though I called to cancel.
It's not really the money. It's that I requested cancellation, and it never happened!
Preferred solution: Full refund
User's recommendation: Be aware!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel monthly order
Waiting for acknowledgement of my request and action taken . Have not spoken directly with an individual representing the Co.
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For order assistance, please contact iHeartDogs directly: https://***/contact-us-faqs/